Skip to Content

Webinar: From AI Strategy to Real Results: How Logistics Companies Are Transforming Customer Service with AI Agents

Europe/Luxembourg
Add to calendar:
iCal Outlook Google Agenda

LogiWeb Presentation by SmarterPath.ai


From AI Strategy to Real Results: 

How Logistics Companies Are Transforming Customer Service 

with AI Agents

B2B logistics is changing from what it used to be. Customer expectations have shifted, operational complexity has grown, 

and the old ways of managing customer service, email chains, manual follow-ups no longer scale.

In this session, Alejandro Tinto and Javier Luengo from SmarterPath.ai will share how they worked with a large logistics company

to rethink their customer service department a team of over 150 customer operators. They built AI agents that handle incoming requests,

 classify incidents, contact customers with tickets, and automate workflows with a human in the loop, escalating only what truly needs a person.

Speakers:

Alejandro Tinto

Consultant – SmarterPath.ai

https://www.linkedin.com/in/alejandro-tinto/ 

Javier Luengo

CEO – SmarterPath.ai

https://www.linkedin.com/in/javi-luengo/